Guitar Electrics 'Vintage' Cloth Covered Wire
Customer Information
1.Product pictures within seven days after shipment, please make sure that shipping address is correct. Our products are new products, there will work personnel quality and quantity before shipment inspection, please customers at ease.
2.Items are shipped by EMS. reach most of the countries within 7 to 15 business days. This is for USA. CANADA. AUSTRALIA. . For the other countries. it may take more time to arrive.
3.Package--For the package. our company will take the method of standardized packing. usually. during transportation it is very strong.
4.We attach great importance to every one of your fair evaluation, you if you are satisfied with our products, please give praise to encourage us, we would be very grateful. If you have any dissatisfaction, please communicate with us, I believe that any reasonable problems we can quickly resolve, please do not rush to give us a bad review.
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer shipping to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
(1)Free Shipping:
• Cost: Free shipping for orders over $60, $20 shipping fee for orders under $60
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
(2)Fast Shipping: only available to Norway, Iceland and Cyprus.
• Carrier: UPS/DHL Express
• Cost: $108 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.